Silverback Services

Richard Sauter 10 months ago

Used Silverback Services for renting a U Haul. Very professional on the phone when making the reservation. Reservation was ready when I arrived and paperwork was quickly handled. I received a clean truck with low mileage. Used the truck for moving furniture to storage just a few miles away. Returned the truck after hours using the U Haul App with no problems. Would rent a U Haul from them again.

Akilah Ingram a year ago

They took my sons vehicle from my apartment on 3/24/25 after 6:00 pm. THEY stated over the phone we could not get the price to pay unless in person and not without an appointment. We called them the morning of 3/25/25. They were disgustingly rude to us. Stated that we could not access the title which was in the car but had to do what we needed to provide proof of ownership. We came to the location this morning and they stated that they have had the car for 3 full days (LIE) and stated that it would be $500 plus dollars... and we could not obtain the vehicle until we had a tow truck waiting. I have never in my life heard of such craziness and disrespect. I asked them to speak with the owners or manager and they stated that they are unable to provide me with their information or I could not speak with them. I have notified the fraud unit at the Police station and awaiting a return call. Please click on entire photo for full confirmation of date and time.

Ben Burkhart 2 years ago

I rented a U-Haul from here and everything was ready for me to do 24/7 pickup. When dropping off, I accidentally locked my house keys inside the truck, but it was after hours for Silverback. I came in the next morning and they had the keys for me.

Pete Chilimindris 2 years ago

I had my suv impounded by the PA police and regardless of my issue there, Silverback took good care of my vehicle and it is perfectly unharmed the way it was when i was pulled over. They worked with me on the total since I had to wait for my documents proving ownership so being all the time in here, they did help me be able to get out easier and I can't thank them enough. They treated me nice and took me seriously. I do highly recommend them and I do trust them well. Thanks a lot for helping me back in my vehicle. I don't know what me and my kid would do without it.

Kasey T. 8 years ago

My car was impounded on a Friday night. I called Saturday to try and get my car and/or my house keys since they were on the same ring and I was locked out of my house. I was told by the guy answering the phone that he was just a third party answering service, that he didn't actually work there and I couldn't get anything until Monday morning at 9. I explained I have pets that I need to get into my house to take care of them, one having diabetes and needing insulin. I was told there was nothing he could do. Then Monday morning comes around, go get my truck and the woman at the counter tells me I could have gotten my truck over the weekend for an extra $100. Her only response was that I should have gotten the guys name, nothing she could do! Utterly ridiculous! That option was never offered to me, especially after stressing how bad I needed to get into my house for my animals, of course I would have paid the extra $100! It would have cost exactly what i paid anyway, since I had to pay for 2 extra days of storage of my truck since they wouldn't let me get it. My animals were without food, water, and their medications for 2 days because of the incompetency of this compa